Privacy policy

1. WHAT DO WE DO WITH YOUR INFORMATION?

  • When you purchase a product from Pacific Pharma, as part of the buying and selling process we collect the personal information you give us, such as your name, address, phone number, and email address.
  • When you browse our store, we automatically receive your device's internet protocol (IP) address to help us understand your browser and operating system for a better shopping experience.
  • Email & SMS Marketing: With your permission, we may send you updates about new products, offers, wellness tips, and brand news from Pacific Pharma, Biotonics, Upsy, and Gumli.

2. CONSENT

How do we get your consent?

  • When you provide personal information to complete a purchase, verify payment, arrange delivery, or return an item, we assume you consent to our collecting and using it for that purpose only.
  • For marketing purposes, we will either ask for your direct consent (e.g., when you join "Our Club") or give you a clear option to opt out.

How do you withdraw your consent?

  • If you change your mind after opting in, you can withdraw your consent at any time by contacting us through our Contact Us page. 

3. DISCLOSURE

We may disclose your personal information if required by law, to comply with a regulatory request, or if you violate our Terms of Service.

4. PAYMENT

  • If you choose a direct payment method, your data is processed securely through trusted payment providers.
  • Your payment information is encrypted using industry standards such as PCI-DSS.
  • We do not store your full credit card details after your transaction is completed.
  • All payment gateways used by Pacific Pharma comply with global security standards to ensure safe transactions, including cash-on-delivery and card payments available to customers in Egypt.

5. THIRD-PARTY SERVICES

  • We use third-party providers (such as payment processors, delivery/courier partners, and marketing platforms) to operate our store.
  • These providers only collect and use your data as needed to perform their services.
  • Each provider has its own privacy policy, and we recommend reviewing them.
  • Some providers may operate in different countries, so your data may be subject to different laws.
  • Once you leave Pacific Pharma's website or are redirected to another platform, this Privacy Policy no longer applies.

6. LINKS

  • Our website may include links to other websites.
  • We are not responsible for their privacy practices, so we recommend reviewing their policies.

7. SECURITY

  • We take reasonable precautions and follow industry best practices to protect your personal data.
  • Your information is protected using secure technologies such as SSL encryption.
  • While no system is 100% secure, we continuously work to improve our systems to safeguard your data.

8. AGE OF CONSENT

By using our site, you confirm that you are at least the legal age of majority in Egypt (18 years), or that you have given consent for a minor under your supervision to use the site.

9. HEALTH & PRODUCT INFORMATION

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Any health-related information you provide (e.g., in reviews, contact forms, or customer service inquiries) is used solely to respond to your inquiry or improve our products, and is not used for medical purposes.

10. YOUR RIGHTS UNDER EGYPTIAN LAW

In accordance with Egypt's Personal Data Protection Law (Law No. 151 of 2020), you have the right to access, correct, or request deletion of your personal data, and to withdraw consent to its processing, subject to applicable legal exceptions.

11. CHANGES TO THIS PRIVACY POLICY

  • We may update this Privacy Policy at any time.
  • Changes will take effect immediately once posted on our website.
  • If major changes occur, we will notify you clearly so you stay informed.
  • If Pacific Pharma is acquired or merged with another entity, your information may be transferred to the new owners.

QUESTIONS AND CONTACT INFORMATION

To access, update, or delete your personal data, or for any inquiries, please contact us via our Contact Us page

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