Shipping policy

1. ORDER DELIVERY & SUPPORT

  • Your wellness matters to us. All orders are confirmed by our customer service team within 24 hours of placing your order.
  • For any inquiries or issues, please reach out to us through our Contact Us page . Kindly avoid contacting the shipping company directly.
  • We actively follow up on all shipments. If your order is delayed or rejected, our team will reach out within 3 days.
  • If you face any issue after receiving your order, contact us through our Contact Us page , and we will handle it right away.
  • Official working days are Sunday to Thursday. Fridays and public holidays are days off for both our team and shipping partners.

2. DELIVERY SCHEDULE

  • Orders are processed and shipped 6 days a week, excluding Fridays and official holidays.
  • Standard delivery takes 3–5 working days after order confirmation.
  • Remote and outer areas may take 5–10 working days.
  • Once your order is out for delivery, you will receive an SMS with the total cash-on-delivery amount and the courier's contact details.

3. ORDER CANCELLATION

  • Orders can be canceled within 24 hours of placing them, provided they have not yet been dispatched.
  • To cancel your order, please reach out to our customer service team through our Contact Us page .

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