Refund policy

As our products are dietary supplements intended for consumption, we do not accept returns or exchanges for items that have been opened, unsealed, or used. This helps us maintain hygiene, safety, and quality standards for all customers.

1. NON-REFUNDABLE ITEMS

For health and safety reasons, any supplement product with a broken seal, opened packaging, or missing safety seal is not eligible for return, exchange, or refund, regardless of how much of the product was used.

2. ELIGIBLE RETURN CASES

We only accept returns in the following situations:

  • The wrong item was received.
  • The item arrived damaged.
  • The item was defective upon arrival, such as having a broken seal, being expired, or having a manufacturing defect.

3. CONDITIONS FOR RETURN APPROVAL

To qualify for a return:

  • The product must be unopened, sealed, and unused.
  • The product must be in its original packaging, with all labels and seals intact.
  • A valid proof of purchase, such as a receipt or order number, is required.

4. RETURN INSTRUCTIONS

  • Contact our support team within 24 hours of delivery.
  • Once approved, our courier will arrange pickup within 3–5 business days.

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